Privacy Policy

1. Information We Collect

Depending on how you use Astra Studio, we may collect information that you provide directly, including your email address, account details, server configuration details, and messages sent to our support team.

If you submit a manual top-up request, we may process the transaction details and payment confirmation or receipt you choose to provide so we can review and credit your account. Please avoid sending unnecessary sensitive financial information.

Our website and infrastructure may also process technical information such as IP addresses, browser type, requested pages, timestamps, and security logs to operate, troubleshoot, and protect our services.

2. How We Use Information

We may use information to:

• Provide and maintain our website and hosting services.
• Manage accounts, servers, credits, and top-up requests.
• Respond to support requests and service-related questions.
• Detect fraud, abuse, unauthorized access, and security issues.
• Improve website functionality, reliability, and user experience.
• Meet applicable legal and operational requirements.

3. Sharing of Information

We do not sell personal information. We may share information when reasonably necessary with service providers that help us operate our website, infrastructure, hosting panel, support channels, or payment-review process.

Information may also be disclosed when required by law, to protect our rights or users, or to investigate fraud, abuse, and security incidents.

4. Cookies and Similar Technologies

Our website or service providers may use cookies or similar technologies when needed for website functionality, preferences, security, or advertising. You can manage or disable cookies through your browser settings, although some features may not work as intended.

5. Advertising and Google AdSense

Astra Studio may introduce third-party advertising services, such as Google AdSense, in the future to help support the operation and development of our services.

If Google AdSense is implemented on this website, Google and its advertising partners may use cookies, web beacons, IP addresses, and similar technologies to serve, measure, and personalize advertisements, subject to applicable settings and requirements.

For more information about how Google handles information on partner websites, please visit:

How Google uses information from sites or apps that use its services

You can also review your advertising preferences through Google Ads Settings.

6. Third-Party Services and Links

Our website may link to or rely on third-party services, such as our billing panel, Discord support, infrastructure providers, and payment services. Those services operate under their own privacy policies and terms. We encourage you to review them before sharing information with those providers.

7. Data Security and Retention

We take reasonable measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no website or method of electronic storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide our services, manage transactions, resolve disputes, maintain security, and meet applicable legal obligations. Retention periods may vary depending on the type of information.

8. Your Choices and Requests

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. Certain records may need to be retained for legitimate operational, security, or legal reasons.

To make a privacy-related request, contact us through our official support channel:

Astra Studio Support on Discord

9. Children's Privacy

Astra Studio is not intended to knowingly collect personal information from children in violation of applicable privacy laws. If you believe a child has provided personal information improperly, contact our support team so we can review the request.

10. Changes to This Policy

We may update this Privacy Policy when our services, practices, or legal requirements change. Updates will be published on this page with a revised last-updated date.

11. Contact

If you have questions about this Privacy Policy or how your information is handled, contact Astra Studio through our official support channel linked above.